STREATOR – Illinois American Water is reminding customers who may be behind or struggling with their utility bill during the pandemic to contact them. The company’s assistance program H2O “Help to Others” and available payment plans may be able to help those in need. Customers who are behind in payment should call as soon as possible to discuss options.
“We want to help our customers who are experiencing a hardship. Financial assistance is available, as are payment plans and an extended moratorium on shutoffs for low income customers and those experiencing financial hardship. All our customers need to do is give us a call,” said Vice President of Operations Elizabeth Matthews.
